Nigerian customers of the cryptocurrency exchange AAX, which on November 12 banned withdrawals, reportedly stormed its headquarters in Lagos and started physically abusing staff members. Just a few days after the Nigerian crypto and blockchain advocacy group requested that they not, reports of AAX users harassing the crypto exchange's employees surfaced. The "brand is no longer and trust is gone," according to a tweet from the former vice president of AAX.
Nigerian AAX users who are upset are instructed to spare local workers
A local source claims that a gang of angry Nigerian Atom Asset Exchange (AAX) users recently broke into the crypto exchange's headquarters in Lagos and attacked staff members. The removal of a withdrawal freeze that went into force on November 12 was purportedly demanded by the enraged mob.
Even though the Legit report from December 2 does not specify when the event took place, it supports a previous request made by the advocacy organisation Stakeholders in Blockchain Technology Association of Nigeria (SIBAN).
SIBAN advised AAX customers to avoid harassing the employees of the troubled cryptocurrency exchange in its public notification from November 28.
Users of AAX Have Not Received Updates
While this was going on, the advocacy organisation reminded the cryptocurrency exchange of its duties to users in a note addressed to AAX and its founders. The letter also recommended various actions that AAX and the Nigerian employees should do to win back the public's trust.
If, as AAX claims in its public announcement, protecting users is its top priority, AAX should take immediate action to bridge communication between itself and its local staff in Nigeria on the one hand, and between AAX and its Nigerian users on the other.
Users were informed in its most recent update (Nov. 18) that "many new events" had occurred, necessitating "additional time to answer to the tremendous volume of queries in the Community.
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